Shipping & Returns
Shipment processing time
All orders are processed within 1-3 business days and are shipped from our overseas warehouse in Hong Kong or Melbourne.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
FREE Standard Shipping |
5-9 business days |
Free |
|
Standard |
3-7 business days |
$10 per item |
|
Expedited |
2-4 business days |
$45 + |
|
Rural |
5-9 working days |
$20 per item |
Delivery delays can occasionally occur.
We use DHL Express, FedEx, Toll, DPex, USPS, CourierPost, Post Haste and NZ Post.
Shipment to PO Boxes
We are unable to ship to PO Boxes
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Delivery to a New Zealand address - We deliver taxes and duties paid.
Delivery to a non NZ address - We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Shipping insurance is available at checkout via Route.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Returns & Refund Policy provides detailed information about options and procedures for returning your order.