Returns & Refunds

Our return policy: It's simple

If you are not happy with something you bought, we will either replace it or refund you. 

If you changed your mind about a purchase, we provide 30 day returns. 30 day, change of mind returns are accepted if:

  • It is brand new and unopened we will accept the return. A restocking fee and T&Cs apply, please see below. 
  • The only times we do not accept a return is if it is used or damaged by you, or if the product is returned incomplete.
  • NOTE: If you open the item and find it is faulty or you received an incorrect item we will replace or refund. 
  • Please notify us within 24 hours if you have received a wrong product or it is Dead on Arrival (DOA).  

If we have not processed or shipped your package, please contact us promptly so that we can reverse the transaction. If we have shipped the item, then the 14 day, change of mind returns policy applies (see below for detail). 

I've changed my mind and I want to return my purchase, how do I do so?  

  1. Wrap up your unwanted product.
  2. Email us at info@supero.co.nz
  3. We will email you back with all return details

Simple, easy, no rocket science. Just good common sense.

 

The Fine Print regarding change of mind returns:

By NZ law, we do not have to offer your returns for change of mind. 

However, to keep our customers happy, we do offer returns if the following are true:

  • You requested the return within 30 days after delivery
  • You have NOT opened the packaging
  • You have NOT used the product in any way
  • The item is not a special-ordered item (stock ordered upon request) 

We may charge a or 5%-25% (depending on product, minimum $55) restocking fee for returns that meet the following conditions:

  • Item is returned to us within 30 days after delivery
  • A return form is attached to your return with a valid RAN (Return Authorisation Number)
  • You have not opened the packaging of the products
  • You have not used the product in any way
  • You have not damaged the packaging
  • Item returned is not a special-order item (stock ordered upon request)

We reserve the right to refuse any returns or may accept return with a 35% re-stocking fee deducted from the refund, if

  • The package of the product is opened, OR
  • The package of the product is damaged 

Items that cannot be returned:

  • Any item more than 30 days after delivery
  • Any product that is missing serial number
  • Software that is opened
  • Customised items
  • Special Order items (items with "Stock ordered upon request" status)
  • Underwater equipment that has been submerged
  • Consumables that have been opened

 We will not accept a return if:

  • There are signs of product being used
  • There are signs of product being damaged
  • Product returned incomplete
  • You must pay for return postage and insure the product against loss or damage during its transit to us
  • Refund will be processed within 10 days after we received the returned item(s)
  • Refund must be made by the original payment method you used (e.g. to the credit card you used for placing the order)
  • You must NOT accept a delivery if the packaging has been damaged

The above does not limit you in your rights under the CGA 1993.