Frequently Asked Questions
What is your store address and where are you based?
We have a contact and service location in Auckland. We ship from Hong Kong and Melbourne
We do not have a physical store and are online only.
I’m amazed at your great prices, how are your prices so low?
Being an online only retailer, we have efficient processes and reduced unnecessary hidden costs that most brick and mortar stores have. We also are able to bypass traditional middlemen in the retail process. This allows us to significantly reduce our operating costs and these savings are then passed on to you, where they belong.
Are your products 100% genuine and brand new?
Yes. We only provide 100% genuine, brand new items only. Verification can be obtained via IMEI or Serial Numbers. We do not sell ex demo, used or refurbished items.
Are your products direct import and are they different in any way to those sold in NZ?
We direct import our products from overseas. International models are brand new, genuine products. You may notice minor differences when compared with models purchased locally. We provide your local charger and/or an adapter.
Are there any extra costs?
There are no further costs to have your order delivered. Our prices include customs duty and taxes into NZ.
Please note if you have a rural address there is a small rural fee surcharge, this is calculated at checkout.
Is GST included in the displayed price?
Yes,our prices include NZ GST, customs duty and taxes into NZ.
What are the shipping options?
We provide FREE and expedited shipping options. More information on shipping can be found here.
Are device menus and documentation in English?
All devices will run in English. Some manuals and documentation with an item may not be in English. We will do our best to provide you a PDF or copy an English manual for your reference.
What payment methods do you accept?
We accept Bank Deposit, POLi and credit cards via PayPal. We have a 256 bit secure SSL checkout process to ensure your privacy and security.
We also provide lay-by options, please contact us to discuss if you wish to purchase via lay-by or in instalments.
An item is showing as available, does this mean it is in stock?
Yes. It's available in our warehouse and ready to ship to you.
The product I want is out of stock, will more be available?
Certainly! Please Send us an email [email protected] to let us know you are interested and we will contact you when the product next becomes available.
Which delivery methods and services do you use?
We only use premium, fast and reliable shipping methods. We use FedEx, DHL, Toll, TNT, Poste Haste, CourierPost, NZ Post and NZ couriers.
Please see our detailed shipping guide: https://supero.co.nz/shipping-returns/
I don't live in NZ can I get items shipped to my country?
That depends on where you want to ship. Payments for purchases outside New Zealand can only be made using PayPal. You are liable for customs duties if importing to any other country except NZ.
Do you require ID to verify my Credit Card order?
On the rare occasion to authenticate your payment, we may request you to provide ID to ensure you are authorised.
Do you quality check all goods prior to shipping?
Yes, in fact we QC check all goods prior to shipping for your peace of mind, we then place our QC check seal on the box.
Can you provide goods that are not listed on your website?
Sure thing! Send us an email [email protected] and tell us what you are looking for.