Extended Warranty 2 Years items up to $3500 NZD

Extended Warranty 2 Years phone value up to $3500 NZD. 12 Months standard + 12 Months extended warranty from date of delivery.

WARRANTY TERMS
1. All warranty claims must have:
a. Proof of purchase
b. Warranty letter/card from the manufacturer
c. RMA form
d. Images of condition and videos/images of the issue uploaded to cloud storage and shared.
2. Limited warranty applies to Mobile phones, Digital Cameras, Digital Camcorders, Digital SLR Cameras and Camera Lens (except accessories, ie: Battery, Headphones, Cables, Covers, Stylus, LCD screens etc.) and extends for the first twelve (12) months as of date of purchase of the Product. Accessories are warranted for the first 60 days only.
3. The limited warranty extends only to the original consumer purchaser ("Consumer") of the Product and is not assignable or transferable to any subsequent purchaser/end user.
4. The limited warranty extends only to Consumers who have purchased the Product from Supero
5. Shipping must be courier tracked and packed and insulated well to protect from damage during transit. Failure to do this may negate/delay your warranty claim and the device will be returned as received with a return courier charge.
6. Transportation, delivery and handling charges incurred in the transport of the Product to and from Supero will be borne by the Consumer, including repeat repairs. Some cases excepted.
7. At our discretion, during the limited warranty period, Supero will repair or replace any defective Product or parts thereof with new or rebuilt replacement items, and return the Product to the Consumer in working condition. All replaced parts, boards or equipment shall become property of Supero. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, are not covered under these limited warranty terms.
8. Repaired Product will be warranted for the sixty (60) days from the date of repair except physical damage, which will be warranted for thirty (30) days. If the product cannot be repaired, we reserve the right to send it to our overseas repair centre or manufacturer before looking for the other option, ie: providing an identical or better replacement item
9. Warranty does not apply when the product has been subject to:
(a) Abnormal/improper use
(b) Abnormal conditions
(c) Visible corrosion
(d) Improper storage
(e) Exposure to moisture or dampness
(f) Immersion in water (Regardless of IP certification)
(g) Damage from power surge
(h) Impact damage (either soft or hard)
(i) Exposure to excessive temperature or other such environmental conditions
(j) Unauthorised modifications
(k) Unauthorised connections
(l) Unauthorised repair including but not limited to use of unauthorised spare parts in repairs, misuse, neglect, abuse, accident, alteration, improper installation
(m) Acts of God
(n) Spill of foods or liquids
(o) Maladjustment of controls/parts such as fuses and breakage or damage to antennas, unless caused directly by defects in materials or workmanship
(p) Faults by corrupted software
(q) Normal wear and tear of the Product
(r) The Product was used with or connected to accessory not supplied by its original manufacturer.
(s) The battery was short circuited or seals of the battery enclosure or cells are broken or show evidence of tampering or the battery was used in equipment other that for which is has been specified
(t) Any other factor (deliberate or by accident) causing failure deemed not to fit within recommended usage
10. What is Liquid Damage? Liquid Damage refers to any signs of corrosion that may be present in the device on a printed circuit board, component or user interface. In some cases, the liquid damage may not be visible to the naked eye but can be detected with the use of a professional microscope. Liquid damage causes “latent damage” to the circuitry. This means that although the device may appear to be operational, there is internal degradation to the circuitry which may result in a failure. Possible causes of liquid damage may include:
• Exposure to steam
• Excessive humidity
• Rain
• Immersion in liquid
• Excessive perspiration
• Condensation (when moving from a cool or air conditioned environment into a warmer, humid environment)
IP certification (Water/Dust resistance) does not insure a device water proofing against deliberate or accidental immersed in liquid and warranty claim will be automatically declined.
Our appointed Independent Technicians and Repair Agents will assess your Electronic Device and we will decide if a warranty claim is valid. If the device is unable to be repaired in NZ we will send it overseas to ensure it is repaired by the manufacturer. It can take any time between 7 to 60 days, depending on parts availability and repair processing and shipping times.
Supero.co.nz Warranty Terms page 3 of 3
12. Assessment Fee - If no issues are found we will charge a fee between $60-$99 for assessment by our agents, this will be required before your item is returned to you.
a. We won’t charge an assessment fee if:
-The device is within the manufacturer warranty period
-The fault is covered by the warranty criteria.
b. We will charge an assessment fee if:
-The device is outside the manufacturer warranty period
-The fault is not covered by the warranty criteria
-There was no fault found
13. DOA (Dead on Arrival items) must be returned within 24 hours of receipt in order to replace with another item. Otherwise we will proceed with warranty process.
14. Any network related issue with a cellular device must be resolved with the network provider.
15. Any issues described already on the product description are deemed to be advised to you on purchase and a claim under warranty or return cannot be made.
16. Warranty information is subject to change without notice.
17. We reserve the right to reject any warranty claim.